Warranties
At Florida Music Company, all products are sold with their respective manufacturer’s warranties. As noted below, we handle all exchanges and returns within 15 days of the original purchase invoice date and request of an RMA number. Thereafter, all applicable exchange and return responsibility is turned over to the manufacturer. Please note that warranty periods and services vary by manufacturer and product. Also please note Shipping charges are non-refundable in the event you receive a defective product.

Order Acceptance
Florida Music Company appreciates your business. Our business is structured to supply the computer music product needs of individuals, businesses, institutions or agencies for their "personal" use only.
Florida Music Company reserves the right to, at any time, after receipt of any order, from any customer, and without prior notice, supply less than the quantity ordered of any item or to cancel an order.

Shipping
Orders placed before 4pm will be shipped the same day, otherwise they will be dispatched the following business day.

Payment
Florida Music Company accepts credit cards , Paypal payments, wire transfers or money orders as formal methods of payment. Sorry, no personal checks accepted.

Credit Card: Florida Music Company accepts Mastercard, Visa, American Express and Discover and there is no surcharge for using your credit card with us:

Please note that our billing system will charge your credit card only upon shipment unless it is a special order item or a new item awaiting release and you are on a waiting list. Items that are currently out of stock may be backordered at any time -- you will not be charged until the item ships from our warehouse. You may cancel your backorder at any time, or after 30 days your backordered item(s) will automatically be cancelled.

Some products may require a special order. These are clearly indicated on the product page. Special order products will be billed at the time of purchase.
Cashiers Check or Money Order: If you pay by cashier's check or money order, please mail a copy of your receipt printed from our site along with your check, including shipping and tax, if applicable, to:
Florida Music Company
2710 Alt 19N #117
Palm Harbor
FL 34683
Orders paid by cashier's check or money order will be released to our warehouse for shipping 10 business days after receipt of payment. Once payment is received, order information cannot be modified.
Please Note: You may be contacted by a Customer Service Representative to complete your transaction as a security measure. Orders placed for items that are not in stock are processed in the same manner as for items that are in stock. If your order contains both in-stock and out-of-stock items, in-stock items will ship immediately while backordered items will remain “open.” A backordered item will ship as soon as it becomes available.
From time to time, products can be constrained or discontinued. We will update you on a weekly basis with the status of your backorder. If after 30 days we are unable to fulfill your backorder, we will cancel your backorder and notify you accordingly. You may also cancel your backorder at any time.
To reach our Customer Care Department by phone, please call 1-727-234-0110

Product Specification
All products specification and requirements are subject to change without prior notice

Overseas Orders
Billing address must match billing address of credit card. Overseas orders will not be shipped to an address other than the billing address. Please allow an extra 3-5 days for verification purposes prior to shipping.

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. If duties and taxes are assessed on an item mailed via the Postal Service, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. For instance, the administrative fee in the United Kingdom is 6.50 British pounds for airmail parcels and 11.25 British pounds for Global Express Mail; in 23 countries in Europe (Austria, Belgium, Denmark, Finland, France, Monaco, Germany, Greece, Ireland, Italy, San Marion, Vatican City, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Adorra, Gilbratar, Sweden, Switzerland, and Liechtenstein) the administrative fee is 17 Euros for Global Express Mail and Global Airmail Parcel Post; and the administrative fee in Canada is $5 Canadian for Global Airmail Parcel Post. Business mailers have the option to pay the duties, taxes or fees to certain countries through an International Customized Mail Agreement.

If you want to learn what the threshold for duties and taxes is for a particular country, you can go to www.wcoomd.org for general information or visit the Web site of that country's customs service.