Julie,
Thank you for the phone call and prompt efficient
action to resolve this matter.
THIS is what customer service is all about. I have
and will continue to recommend Floridamusicco.com
as THE place for music software.
This is a perfect example of why that is true.
Please extend my greetings to Chris, who has been
of cheerful assistance in the past and encourage
him to post more product reviews on YouTube. They
are most helpful in product selection.
Thanks again for the kind assistance,
Dale Skiba
Thank you for a very prompt, professional transaction
- the product arrived on time and in perfect condition
- thank you for treating musicians as professionals
- had bad experience with Music ### and so will
transfer my business to you.
You guys are the best, period. Fast and furious!
I will ALWAYS now shop with you.
Jon
Chris and company,
Thank you for the enjoyable and informative Steinberg
seminar with Greg Ondo. I haven't seem Greg since
2005 and I first met you at the Steinberg event
(again featuring Greg) at John Seda's Rising Sun
Studio in Tampa 2004. I was the Florida Steinberg
rep at that time.
I still shop at Florida Music for my audio needs
and find the web site very helpful. You carry excellent
gear at great prices and I don't mind the drive
from St. Pete. I recommend you to all. Your staff
also is knowledgeable about the products you sell
and have been very helpful.
Thanks again for a great event.
Jim Buxton
Hello,
My wife and I were at your store a few days ago
to purchase Omnishpere. We met this guy with an
Australian accent and started talking. Both my wife
and I were so impressed with Chris and his knowledge
and musical talent. I have never met someone as
nice and informative as Chris. He gave us a personal
tour of his studio and I was extremely impressed
with the software he uses and his talent.
I look forward for purchasing all my software needs
at Floridamusicco from now on. And thank you Chris
for the great chat we had. You are an amazing person.
Thanks!
Kirk Bauer
To Whom it May Concern,
I wanted to thank you for your support recently
purchasing the Maya 44 USB. The entire experience
working with your company from start to finish
was a great experience. I was able to use the
device in my DJ show last night and it went very
well, in part because of the swift order process
and quick shipping. Thank you and your staff on
behalf of me and my DJ staff. I appreciate this
sort of customer service and will surely return!
Ryan Hitchings | Owner
Coach Entertainment
Hi all,
Your company provided me with the fastest, most
efficient internet order I have ever placed, music-oriented
or otherwise, and it is very much appreciated. I
am now a customer of yours for good.
Best,
Jon White
Hilliard, Ohi
greetings from New York City -
I am just getting up and running with Cubase 4 -
really like it - and your videos on the plugins
are GREAT - I really appreciate the time you take
in making them - they are amazingly helpful.
Cheers,
Brian
You-Tube channel General Messages
H hello,
I'm new to the Central Florida area ,& been
looking
for new & improved products & demonstration
,i commend you all for what you do
Please keep me posted on everything. look forward
to hearing from you soon.
Be blessed
You-Tube channel General Messages
I feel honored and flattered by the nice GA3 review
I saw at You-Tube. So if you have time to put a
hi-res version on a DVD and send it to me, I'll
be forever grateful.
Sven Bornemark
SWEDEN
*its away's nice to get feedback from software developers
,this was for chris's review of stienberg/bornemarks
groove agent 3 on our You-Tube channel.*
Thanks Sven .
fmc team
I identified a need - a true stereo PC audio card,
researched to find the one I wanted (Audiophile
2496), then Froogled it up. You folks offered a
nice price on this, so I ordered it from you online.
The order arrived timely, and my problem is solved.
Excellent service on your part.
We all complain when things don't go right, and
don't compliment often enough when things do. Just
thought I'd say, "Well done."
dwight munroe
Hello
Thanks for support on my last order
Happy to order with you again
We really love your reviews on EWQL products and
it was our main reason ordering with you.
Please can you kindly if not too much trouble make
your reviews a bit longer and a bit more in depth?
We are really looking forward to the reviews for
Voices Of Passion and Fab Four
Please can you let us know when these will be made?
Thanks and kind regards
E Raymond
Thanks I was looking to buy it. Hey does it count
on weekends (48 hours) because you can't ship on
weekends right? Hey and tell I think his name was
Chris, Tell him that he helped me a lot with the
you tube video because i was wondering about something
and he answered It. THANX CHRIS.
I spoke with Chris on the phone in ref. to a PCDJ
FX software and sound card problem with Windows
Vista. He was very helpful and curteous and answered
all of my questions. I ended up purchasing a Maya
44 sound card in hopes that it would solve my problem.
Thanks again Chris....you da man!!!
Quinn
Chris,
Just a note to say THANK YOU for all your help.
I got my M-Audio Fast Track Pro back from you
today. I hooked it up immediately and left the
Mix and Output knobs cranked fully clockwise the
way you had left them. As you knew it would –
it worked perfectly!!!
You went way above and beyond any customer service
rep I have EVER dealt with to ensure I was a satisfied
customer. I surely am.
I sure enjoyed talking with you.
Again, thank you VERY much,
Mark
P.S. I posted on the PCDJ bulletin boards about your help
(I post under the name Maxj). I also told them what the
fix was.
Hi folks
Thank you very much for processing my order so quickly.
I had to provide a document to confirm my address and I
did that late last night as an email attachment. I was impressed
how quickly (8:42am my time) you processed my order. Lots
of companies have a problem with the "exceptions"
but you just sailed through it.
I appreciate this efficient processing of my order because,
probably like lots of people, I am extremely anxious to
receive this tutorial on GigaStudio and your attention
to my purchase makes me feel really good.
Besides having the best price on the internet for this
product, your performance makes me very happy to recommend
you to my friends and to shop with you again anytime.
Best regards
Brian Davis
I received my Spectrasonics Atmosphere library today via
UPS.
I am so thrilled with the service and your price!
I WILL BE BACK!
Thank you very much!
Dan Kury
Dear Sales,
Thank you very much for your prompt processing and dispatch
of SoundSoap 2. It was delivered yesterday (March 8th) by
Australia Post at 10am Australian time.
You provided a most efficient global delivery service which
is a credit to your organization and which only encourages
me to order again in the future. I will have no hesitation
in dealing with you again, and will do so, as I soon need
to order Cakewalk Sonar 5. Your emails flagging the status
of my order were particularly appreciated.
By comparison, I ordered some recording equipment from an
Australian national distributor a week before I ordered
from you. I have received no emails from them. A week ago
today, I rang them to enquire about the status of my order
and was told that it was being dispatched by courier that
same day. I am still awaiting delivery of the goods! Very
poor service from them. L
So once again, thank you once again for a great global service!
I hope your business continues to grow.
Regards,
Paul Valery
Hello,
I just received the package containing my M-Audio Black
box. It's an amazing piece of equipment; thank you for providing
it to me. Your service is bar-none the best I have recieved
from an online merchant, especially a music shop. Excellent
work!
thank you for providing such excellent service. I'm going
to tell my friend Derk to buy his black box from you guys.
He's a professor up in Gainesville, the land of s****y customer
service. He will be surprised to hear that a music store
still exists that treats paying customers right, and not
like nuisances.
Regards,
Sabino Marqu
Julie
Thank you very very much. I have to say that I've never
had this kind of pre sales support, you do your job in the
best it can be. If all the stores could have employes like
you this will be a different world, you make a difference.
I wish I could tell this to your boss. Thank you again.
Best regards, Pablo Granados.
Hi Chris:
You don't have the best price on that item, but I'll buy
from you anyway since you had the courtesy to answer me
and the honesty to give me a truthful answer. I appreciate
that.
Regards, Joe Fisher
Steve,
Thank you for your prompt and excellent customer service.
I appreciate that you have addressed the problem of the
current situation, because I was also confused myself. I
knew that my PayPal account address was confirmed, but I
could not understand why it showed up as unconfirmed on
my payment to you.
Thank you for shipping out my item.
Ryan Acai
Hi,
I was in yesterday and purchased Ozone 3. I just wanted
to say you have a great store, and are very personable with
people that come in. I am a customer service supervisor,
and you had some great customer service. To many companies
do the sale, and that is it, so when I find one that goes
beyond that I like to let them know to keep up the good
work.
Alan Stewart
Hi,
I recently purchased GPO from your store, and I want to
congratulate you on the great service. It was the first
time I ordered from your company, but hopefully not the
last; I really liked the way you kept me informed of every
step that my order went through and the fast service. Good
job.
Thank you,
Martin
Been in contact with a man named Gregg at Florida Music
Company
I LOVE YOU, lol thanks so much
-Jim
hey guys just wanted to say your site is great real easy
to get around and the information that goes with the product
helps me choose what i need.
keep up the great work i am really glad i stumbled across
your site... a producer with a home studio using cubase
sx
Thank you so much for the fast response, Julie--I appreciate
it more than you know. I think that many merchants out there
would be in no big hurry to let a customer know about such
a situation. Your "customers first" approach really
sets you apart. I'll definitely consider you for future
purchases! I have enjoyed buying from you. Thanks again
for your helpfulness,
Josh
I appreciate your kindness and thoughtfulness, and your
admirable integrity in your business practices. All the
best,
Hal McGee
Hi Chris,
Wanted to thank you once again for taking the time to talk
hardware
configuration with me. Please convey my apologies to the
person manning the
phones while you were at lunch. I was a bit terse with him
as the process
of attempting to get the Echo card to work had been a long
and trying one.
Next time, I'll call you folks FIRST!
Thanks again, Steve
Thanks so much for your great help on the TMK 88 keyboard
I purchased. Chris, who was the sales rep (perhaps you wish
to forward this on since I don't have his email) was a fantastic
help!!!!
I was clueless about what I needed and he was great!
Hello to all at tech support, especially Chris in the Computer
department.
I am very pleased with my EZ-BUDDIE , and wish to thank
Chris for setting it up with Cubase. I've already done three
tracks on my first full evening with it, and I also enjoy
the cinema features. You sure went the extra mile to make
my recording experience (after a four month lay off) a pleasant
one.
Thanks
Mark Smith
I just wanted to drop you a line and tell you how pleased
I am with your company. When ever I buy a product from you
guys I always ask for Chris (the British guy) he is always
helpful and full of information.
I called him up the other day and told him I needed a realistic
sounding quartet and he sat on the phone and played me samples,
told me how to make it sound more realistic etc. I have
bought four products from your company and each time chris
has made it an enjoyable experience Thank you!
Jimm Mosher
Hit Music Inc
Australians: Order with confidence
On Friday night I used Froogle to find a supplier of Echo
Indigo DJ cards. I selected Florida Music because I remembered
seeing them favourably mentioned on the Native Instruments
Traktor forum, and because they were very competitive with
the combined purchase price and freight charge.
I placed my order at around 8pm Melbourne (AU) time.
By midnight I was getting tracking information from UPS.
Throughout the week-end I entertained myself by watching
the progress of the shipment through the UPS system.
To my amazement, my package was delivered on Monday afternoon,
less than 72 hours after the order was placed. It was
well packed, in excellent condition, and exactly what
I had ordered.
Based on this perfect first experience, I will have no
hesitation in making future purchases from Florida Music,
and recommend the company to potential Australian customers
worried about selecting an e-Commerce supplier from another
country.
Ron Dunn (dj-HSL)
........ My Indigo card is working now, thanks to Chris
and his help and knowledge.Thank you, its a pleasure dealing
with your company.
Gene Yeager
As a customer who has used you recently I have been very
impressed with the level of quality in all products and
service. Your customer relations excel even the biggest
of companies here in England.
Aaron Denton
Julie
You are the very best customer service rep I have dealt
with in a long time. I talk to service rep's at work every
day, and you are one of the most qualified that I have had
the pleasure to correspond with . Please give your supervisor
this email. Thank you so much for all you have done.
Best Regards,
Maggi
Dear Florida Music Company,
My name is Ryan Phipps. I am the Minister of Music at a
church in Suburban Pittsburgh.
I recently made a purchase from your website. After receiving
the product, I found that once again I had made a purchase
beyond the level of my technical abilities. In the past
after having done so with other companies, I have called
into their tech support centers and have been condescended
to, and treated as if all they wanted to do was hurry
up
and give me an answer (even if it was the wrong one) to
the product that I purchased so that I would get off the
phone. And these companies... all of them "major"
companies.
I called into you guys once before purchase, and once
after purchase with some questions about my product. I
was answered by fellow with a British accent by the name
of Chris. I have never been treated so well for tech support
on the phone before in my life (w/ the exception of one
time, by a company named Comcast). My customer care experience
with
Chris was unbelievable. I was treated politely and my
question was answered thoroughly and completely. Not only
that, but I didn't get the sense for one minute that the
guy on the other end of the phone was there for any other
reason than to help out with my problem. I didn't feel
at all as if I was "bothering" him. I could
understand his politeness "pre-sale" because
every company needs to sell right? But I was treated with
the same respect and detail after purchase, as I was before
purchase.
Whatever you all are doing by way of training is beyond
me. But you definitely have a player on your team that
is modeling the right thing.
I oversee 2 Departments in a church of 1200 people, and
have 30 plus staff under me. I would pick this guy to
be on my team any day.
So if it sounds as if I'm trying to bring your attention
to Chris, then yes, I am. I'll just go out on a limb and
say, promote him and give him a big raise. Forward this
mail to your CEO and all of your superiors. Chris is a
quality member of your team. And he is most definitely
the kind of guy you want to see other people in your tech
support department imitating.
Thank you for your time. I appreciate your excellence
in business and customer care. I will be a repeating my
business here. I will also be telling some friends about
you guys.
Thanks Again!
Ryan Phipps
....Jason with technical help in PRE-sales is a WONDERFUL
customer representive over the telephone. He is always so
sincere in helping me with my needs and finding what I need
in musical software.
Thanks Jason !!! God Bless
Dear Jason, I just wanted you to know that I got the Indigo
DJ this past Wednesday. That sure was fast, you may remember
you called me at work on Monday, recommended it again, and
I ordered it then with you over the phone. Anyway, it is
wonderful!!! I am so excited about the sound quality that
I have again! You would never know that the tunes are being
pumped out of a computer, it is just great. I was able to
fill the room with the volume level set only on 5! That
is so cool, and I just wanted to thank you for your help,
promptness, and recommendation. I couldn't be more pleased.
You guys are the greatest!
Smiling,
Susan
Hello
I just wanted to thank for your excellent service on my
recent order, it arrived by fedex yesterday morning...my
emails were answered promptly...and everything worked out
great...with so many online reatailers offering the same
products at competitive prices...it really boils down to
customer service...
When I enquired about Vapor and Percussive Adventures LE...at
the same time I sent a request to *********.com...you guys
responded withing the hour saying they were in stock...I
just got ********.com's response in this morning's email...with
the product purchased from you already installed on my puter!
Service=sales
I've never used your company before, so I thought I'd give
it a try...and consquently ...I'll be back...
Also, these romplers are AMAZING! The box for Percussive
Adventures LE says one can upgrade to the full version...when
will that be available...and what will be the proceedure?
What you get for 99 bucks...is incredible...but I gotta
have more of these wonder percussion atmospheres...
And Vapor is unique in the world of soundscapes...
Please let me know about the upgrade proceedure...
Again, thank you...
Kind Regards:
Eric
******* Company's .com edited by floridamusicco.com
Please pass on my thanks to all concerned for the excellent
service I
received when ordering the Bosendorfer 290 plug-in.
*Prompt* shipping. Low price.
To quote the Governor of California: "I'll be back!"
Thanks and regards,
Bill O'Conne
just wanted to say how awesome Chris has been taking the
time to answer all my questions very thoroughly and get
me the product I needed without trying to sell me a bunch
of extra stuff I don't need. This is how you get customers
for life. The fact that my order was sent within a few hours
kicked it up a notch as well. I'll always look to you guys
first for my electronic studio needs.
Thanks again!
Cheers, Daniel
Hi Julie
Thank you for the great service with the above order. The
package was delivered to us in just over five days which
is pretty good.
We will have no hesitation in ordering from Florida Music
Company again Best wishes from New Zealand
John M. Rees
FirstMac and Techniques Book
Hello,
Just a quick line to let you know how impressed I am with
your service.I placed my order on Feb 1 and received the
goods on Feb 9.Not only was the order promptly and efficiently
dealt with, yours was the cheapest price on the net.
Ordering from Australia to any overseas business can be
hit and miss. Well, Floridamusicco is a definite hit. I
will certainly be coming back to you for future purchases
and will encourage my friends to do likewise.
Mark
I can happily report that the Mi/odi./o arrived this morning,
all present and correct thank you.
Your friendly service is greatly appreciated, I found it
far easier than a lot of local transactions I've experienced.
I will be back shortly for some more equipment, thanking
you all for your
help. sincerely
ian w (Australia)
Thanks.... I'm on my way to order now. Just wanted to let
you know that the whole time I've been dealing with floridamusic,
I've felt that I have been dealing with a real music store
instead of a virtual one....A rarity on the web these days.
Keep up the good work,
Mike
Hi,
I am not sure if you are the person who should recieve this
email, but I just wanted to say how impressed I was with
the technical support I recieved with my problem yesterday.The
man who helped me was very knowledgable and friendly and
we solved the problem in a matter of minutes! Often times,
getting technical support is a complete nightmare but your
company made it easy.Thank you,
Jeff C(Hawai)
"A great member of your staff"
Just a short note of appreciation for one of your staff
Julie in sales who has helped me track down an errant parcel
containing my echo indigo soundcard.She really went above
and beyond the call of duty and has done your business proud.
I’ll definitely be back in fact I won’t deal
with anyone else in the States again. If you’ve got
the product you’ll have my business.Thanks very much
for running such an efficient ship.Yours truly,
Paul m (Australia)
...A couple of people, who I work with, have their own bands
and create and record their own music. One of them knew
that I was building another computer and of my little audio
hobby, and encouraged me to check out the Audiophile 2496.
During my product search I ended up at Florida Music's web
site, and like it very much. I've shared it with others.
Your prices and product selection are a hit, I hope you
get some sales out of it.. Your customer service, Julie,
is top notch, I won't hesitate to share that with them too.
I hope you get your on-line forums up and running soon,
I know I have a lot to learn and questions to boot.
Thanks again,
Karl
...WOW you guys are great. Thanks! Sorry for being the problem
customer. You've
just won a customer for life.
Thanks!
Tim
....Thanks so much for checking up on this and noticing
the mistake! Too, thanks for being so forthcoming with information.
It's very reassuring.
Kristin
...Just wanted to let you all know how much I appreciate
your help. I talked to the guys at Sonic Implants. They
are sending a new CD. They also put some of the files on
an FTP server so I could download them last night. Thanks
for
all your help.
Tim
...I really appreciate the way you handle your customers.
This is the first time I have had any dealings with Florida
Music and I am really impressed! The communications from
you were great, your attempt to satisfy my need with an
alternate solution when the XP was not in stock was an example
of great customer care. I will be sure to share my experience
with my friends and associates.
Again, Thanks for making this transaction such a good experience.
Regards,
Paul
...Thanks so much for being concerned about the timelines
of the delivery of the item I ordered. It is so refreshing
to deal with people who are genuinely caring and customer
focused. Please forward this to your superior because I
want them to know you are
doing a good job !
THANKS !
Jim or Ruth
...Indigo just arrived. Sounds amazing. Thanks very much.
Regards,
Daniel
...Overall, I am extremely satisfied with my first order
with you. When I am ready to add more toys to my studio,
Fl Music Co will be foremost on my list.
Thanks again,
SHAWN
...The new driver worked great I allso changed the PCI slot
it had an IRQ conflict but it is acting ok now thanks for
the help and info Julie, great costomer service
William
...That is very, very kew... I greatly appreciate the prompt
response... I
am greatly impressed with your customer relations/service.
Thanx,
dann.
...The package arrived a little while ago, and it's just
what I ordered, so who
could ask for anything more? Thanks for the fine service,
Henri
...Thanks for the quick response! I will let PayPal know
how pleased I am with
your service....
I an anxious to try the product; it comes highly recomended
...I just wanted to let you know that the keyboard has made
it to me safe and sound. I must say I am very very impressed
with your service and will definitely pass your name on
to any of my friends looking for any products you may sell.
You have great prices, great service, and super fast shipping,
I couldn't ask for anything more.
It was a pleasure buying from you!
Kelly
...Thank You!
You have great prices, service and shipping. A pleasure
doing business with you.
Mike
...Thank you so much, that really is above and beyond service.
I really
appreciate your efforts, and am very excited to not have
to pay extra for
Duty. I will definitely shop from you again, and recommend
you to my boyfriend, he's the musical one!
Kelly
...I wanted to write this just to be sure and to say thank
you for your
kind services. I will recommend you to my Acquaintances
for future
purchases.
Thanx Again,
Jason
...Audiophile has got nearly best tests in almost any test
I have seen, it is
The sound card for that price category and som 100 USD up
too.
I guess the next level is the Protools HD with 24bit and
192 HZ soultion!For me the sound from my G4 sounds really
as from the hifi cd-players around
now, and that's prefect! My mp3 songs has never sounded
better! thanks for a great product
Tomas
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